FREQUENTLY ASKED QUESTIONS
BILLING
What’s your cancellation policy?
30 days written notice to cancel. Email us as soon as you can.
Do credits carryover to the next month?
Your class credits do not carry over. They will reset at the beginning of each new month.
What management software do you use?
We use PushPress for waivers, class and event RSVPs, and billing.
CLASSES
Do I need any experience to start working out at ATTN?
We can accomodate any and all experience and ability levels. We just need you to communicate with us often!
If I go over my monthly allotment (ex: 12x/month) what can I do?
You can pay a drop-in fee for any extra classes. Alternatively we can prorate you for the difference between the next membership tier.
What management software do you use?
We use PushPress for waivers, class and event RSVPs, and billing.
OPEN GYM
Does Open Gym count as a class?
No. You would RSVP for your relavent ‘Open Gym’ slots in PushPress. If you’re going to take 90-120 minutes in the gym then RSVP for those times just so we can track use, and staff knows who to expect in the gym, especially if they’re running classes.
Do I need to RSVP for Open Gym?
Yes, with the reasons stated in the previous question and answer.
What requirements are needed for me to do Open Gym?
You either need to be an athlete who regularly attends class, or you need to pass a movement screen. This ensures both your safety and the safety of others, knowing you won’t put yourself in any sketchy situations, either through technique or equipment know-how.